Terms and Conditions

Welcome to The Compass Letters!

These terms and conditions outline the rules and regulations for the use of The Compass Letters’ Website, located at https://thecompassletters.com.

By accessing this website you accept these terms and conditions. Do not continue to use The Compass Letters if you do not agree to take all of the terms and conditions stated on this page.

I Scope of the General Terms and Conditions

These General Terms and Conditions (GTC) are applicable to all contracts concluded via the online shop www.thecompassletters.com between TCL GmbH (hereinafter referred to as “seller”) and its customers who are consumers within the meaning of § 13 BGB (hereinafter referred to as “Customer”). These GTC do not apply to entrepreneurs within the meaning of § 14 BGB.

Terms and conditions of the customer which conflict with, supplement or deviate from these GTC shall only become subject matter of the contract if the seller has expressly agreed to them in writing.

II Contracting parties, dispute resolution procedures before a consumer arbitration board

represented by Viorel Sfetea

Riemenschneiderstraße 1, 53175 Bonn 

E-Mail: info [at] thecompassletters.com



The European Commission provides a platform for online dispute resolution (OS):


We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.

III Subject matter of the contract

The subject matter of the contract is a paid subscription to the Product (as defined below), which is offered with various terms. The product contains a starter package and, depending on the respective subscription, a varying number of monthly letters with different contents of physical material for playing and learning (hereinafter “Product”). 

The Seller delivers a Product with changing themes and content once a month during the contract period directly to the delivery address specified by the customer. The customer is obliged to purchase the product for the duration of the contractual relationship and to pay the agreed price. The customer is aware that the specific content of the products to be delivered is not known when ordering and has no claim to a specific game or learning material.

The product contents pictured on www.thecompassletters.com are examples; the customer has no claim to delivery of the exact products shown as examples. In addition, the Seller points out that the materials sent in the same month may slightly differ from customer to customer. The prices stated on the website at the moment of the subscription being made apply. 

IV Conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer. The customer selects the desired product by clicking on the respective subscription and enters the data required for the conclusion of the contract and the desired method of payment in the input mask that opens. All mandatory data are marked with an (*) asterisk. Before submitting the order, the customer is able to view and change the data entered by him and the selected payment method. Only when the customer clicks on the button “Confirm subscription and pay” does the customer thereby make a binding offer to conclude a contract for the goods contained in the shopping basket. The order can only be transmitted if the customer accepts these contractual conditions by clicking on the checkbox “I hereby accept the General Terms and Conditions“.

The Seller then sends the customer an automatic confirmation of receipt by e-mail in which the customer’s order is listed again. The automatic confirmation of receipt merely documents that the customer’s order has been received by the Seller and does not constitute acceptance of the application. Acceptance of the application shall take place either by sending an express declaration of acceptance or by sending the ordered goods or by debiting the purchase price by the Seller. Up to this point in time, the Seller may refuse acceptance of the application at any time without stating reasons. There shall be no claim to the conclusion of a contract. Only with the acceptance of the application the contract with the customer for the ordered product shall come into effect. The customer is bound to his offer for twenty one (21) calendar days. 

V Duration of the contract, termination, and extension of the subscription. Cancellation. Right of withdrawal.

1. the selection of the product determines the duration of the contract, as the Seller offers various recurring fixed terms. The products currently offered can be found on our website at www.thecompassletters.com/subscribe.

2. the different subscriptions prolong automatically for a new identical time interval after the specified contractual period ends. Written termination is required for cancellation before the next billing occurs.

3. Cancellation policy. Right of withdrawal

The Buyer has the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which the Buyer has taken possession of the first goods in their Subscription.

To exercise the right of withdrawal, the Buyer must inform the Seller (TCL, Riemenschneiderstraße 1, 53175 Bonn, e-mail address: contact [at] thecompassletters.com) by means of a clear declaration (e.g. a letter sent by post or e-mail) of their decision to withdraw from this contract. For this purpose, the Buyer can use the model withdrawal form available here, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient for the Buyer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

In the case of the Buyer withdraws from their contract, the Seller must refund all payments received from the Buyer, without delay and at the latest within fourteen days of the day on which the Seller received notification of the Buyer´s withdrawal from the contract. For this reimbursement, the Seller will use the same means of payment that the Buyer used for the original transaction, unless expressly agreed otherwise with the Buyer; in no case will the Buyer be charged for this repayment. The Seller might refuse reimbursement until the goods are received back or until the Buyer has provided proof that the goods are in the process of returning, whichever happens earlier.

The Buyer must return or hand over the goods to the Seller without delay and in any case no later than fourteen days from the day on which they notified the Seller of the cancellation of the contract. The deadline is met if the Buyer sends the goods before the expiry of the period of fourteen days. The Buyer shall bear the direct costs of returning the goods.

The Buyer only has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.


The cancellation policy is also available for download as a PDF here.

The cancellation form can also be downloaded as a PDF here.

To view PDF documents, you need the free Adobe Reader, which you can download here.

VI Prices and payment

1. All prices stated on the website of the Seller are final Euro prices and include the applicable statutory VAT, as well as shipping costs with the applicable statutory value added tax.

2. The customer can choose between the payment methods made available during the order process. The Seller reserves the right to restrict individual payment methods.

The customer agrees that invoices will be sent to him exclusively by e-mail to the stated e-mail address. Upon request, the customer will receive an original invoice by post free of charge.

Depending on the chosen method of payment), the Seller will be entitled to debit the customer’s account or customer account immediately upon the occurrence of the due date.

VII Ownership reservation

Ownership of the product ordered by the customer shall remain with the Seller until full payment of the respective monthly delivery is made. The content of this website, as well as the content of the product are protected by International copyright lawy. Reproduction and distribution of any of the product story, textual, and visual content for commercial purposes is forbidden without written permission from the Seller. Copyright © 2021 The Compass Letters, All Rights Reserved.


VIII Delivery and availability of goods

1. The Seller makes its products available to customers worldwide, subject to availability of delivery services in the respective country / territory from the German Post service.

Delivery shall be made to the delivery address specified by the customer. The delivery address may differ from the invoice address.

The starting package is sent as a parcel or small package, the individual country letters are sent as standard letters. No tracking numbers are available.

All letters and parcels are sent out on the last Monday of any calendar month. From the sendout moment, the delivery to the customer´s mailbox can take up to 3 weeks, depending of local post service times and specifics.

2. If certain products are not available through no fault of the Seller, the Seller will inform the customer immediately. The Seller reserves the right to withdraw from the contract. In this case, payments already made as well as any other counter-performance by the customer shall be refunded without delay. In the event of a delay in delivery of more than four weeks beyond the above-mentioned usual delivery times, the customer shall be entitled to withdraw from the contract. In this case, the Seller shall also immediately refund any payments already made by the customer.

IX Safety instructions

The customer is aware that some parts of the product may contain small parts which can be swallowed and are therefore not suitable for children under the age of three. The products should be kept out of the reach of children under the age of three.

The customer is aware that before starting to play, the instructions, warnings and safety rules should be read, discussed with the child and observed when playing the games.

All products should only be left with children under the age of three under the supervision of a parent/guardian. It is the parent/guardian’s decision and responsibility if they allow children to play with the products unsupervised.

X Further obligations of the customer

The customer assures that all information provided by him in the context of the order, such as name, address, e-mail address, bank details, etc., is correct. The customer shall inform the Seller immediately of any change in this data.

The customer is obliged to keep secret the password used for the My Account section to the login area on the website www.thecompassletters.com, not to make the password accessible to third parties and not to pass it on to third parties. In the event that the customer suspects or becomes aware that a third party has come into possession of or is using this password, the customer shall inform the Seller immediately. If the Seller has reason to believe that an unauthorised third party is in possession of the password, the Seller may block access without prior notice. The Seller will inform the customer immediately of the blocking. The customer shall be liable for misuse, e.g. for any unauthorised orders by third parties and the resulting claims, in accordance with the statutory provisions.

XI Liability

Claims of the customer for damages are excluded. Excluded from this are claims for damages of the customer arising from injury to life, body, health or from the breach of essential contractual obligations (so-called cardinal obligations) as well as liability for other damages resulting from an intentional or grossly negligent breach of duty by the Seller, its legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.

In the event of a breach of material contractual obligations, the Seller shall only be liable for the foreseeable damage typical for the contract if such damage was caused by simple negligence, unless the customer’s claims for damages are based on injury to life, body or health.

The aforementioned limitations shall also apply in favour of the Sellerr’s legal representatives and vicarious agents if claims are asserted directly against them.

The provisions of the Product Liability Act shall remain unaffected. 

XII Information on data processing and the dispatch of product notices

1. The Seller collects data of the customer within the framework of the processing of contracts. The Seller particularly observes the regulations of the Federal Data Protection Act and the Telemedia Act. Without the customer’s consent, the Seller will only collect, process or use the customer’s inventory and usage data to the extent that this is necessary for the processing of the contractual relationship.

2. As a customer of the Seller you will occasionally receive product information and product recommendations from us by post on the basis of your order. You will receive these notices from us regardless of whether you have subscribed to our newsletter. In this way, we want to send you information that may be of interest to you on the basis of your last order with us. In doing so, we comply with the applicable legal requirements. If you no longer wish to receive product information and recommendations or any messages with offers from us, you can object to this at any time, e.g. by e-mail to contact [at] thecompassletters.com. This will not incur any costs other than the transmission costs according to the basic rates. 

3. In all other respects, reference is made to the data protection declaration with regard to the customer’s consent and further information on the collection, processing and use of data, which can be called up in printable form at any time on the website www.thecompassletters.com via the “Privacy Policy” button. 

XIII Final Provisions

The legal relationship between the customer and the Seller is subject to the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The contractual language is German.

Status of the GTC: September 2021

You can also download the GTC as a PDF file here.  

To view PDF documents you need the free Adobe Reader, which you can download here.